Retinue

​Getting started with Retinue portal
 
Before you start using Retinue, a member of our team will need to create a log in for you. Once we’ve set you up, you will receive an email directly from Retinue with your login details.
​
Logging in for the first time
​
When you log in for the first time, you will have tasks to complete a few onboarding actions, including accepting your terms and conditions, choosing your pension options and answering some tax questions. Once you have completed all tasks, you are free to upload any hours worked to the system. Please note: Incomplete tasks may mean a delay in receiving your payment.
​
When do I submit timesheets and receive my pay?
​
Please ensure timesheets are uploaded to the Retinue portal prior to the Trust deadlines below to ensure you receive your pay on Friday of the following week.
Bradford District Care NHS Foundation Trust - 10am Monday
Cwm Taf Morgannwg University Health Board - 12pm Monday
London North West University Healthcare NHS Trust - 8am Monday
NHS Dumfries and Galloway - 12pm Thursday
NHS Forth Valley - 9am Thursday
NHS Lanarkshire - 12pm Wednesday
University Hospital Bristol and Weston NHS Foundation Trust - 5.30pm Friday
University Hospital of Morecambe Bay NHS Foundation Trust - 10am Monday
 
What do the different timesheet statuses mean?
​
With Retinue, you can view the status of your timesheets in the portal. There are six different statuses, as follows:
Open - Timesheet not completed or submitted
Pending – Timesheet has been submitted but not yet authorised
Disputed – The timesheet has been disputed by client
Approved - Timesheet has been approved for payment
Processed – Timesheet is being processed
Paid - Timesheet has been paid
​
How do I access my payslips?
​
You can request copies of your payslips by emailing paymentsupport@retinue-solutions.com. Please include the following details in your request:
Full name
D.O.B
NI Number
Home address
What month's payslip needed
Payroll Number
Email address to send the payslip to 

Ensuring you are on the correct tax code
​
To ensure you are on the correct tax code, please complete the HMRC starter form and return it to us along with the P45 from your previous role via email at payrollqueries@medicspro.com. This is the best way to ensure you are on the correct tax code and therefore, paying the correct amount of tax.
 
Further support
 
If you have any questions regarding Retinue or submitting your timesheets, please reach out to our team directly. We are here to support you.